This policy explains when Delve Solutions (“we”, “us”) refunds fees paid for the Delve-Saarthi platform — Delve-Saarthi CRM, Delve-AAdesh, Delve-Sampada HR, Delve-Sarahana Review, Delve Rewards and the Visual Aid Studio — and how a subscription is cancelled. It summarises Section 3 and clause 18 of the Delve-Saarthi Terms and Conditions of Use, Version 2.0 (the “Terms”). If this page and the Terms differ, the Terms prevail.
Delve-Saarthi is business software sold to companies, not to consumers. We sell no physical goods. Fees are paid in advance for each billing period and, except in the cases listed in section 3 below, are not refundable.
1. The free trial
Each new company gets a 14-day free trial. No payment and no card are taken for the trial, so there is nothing to refund or cancel. If you do not subscribe when the trial ends:
- sign-in is blocked;
- your Company Admin is emailed a link to download your company’s data, which works for seven (7) days;
- after those seven days, your trial data is deleted. If you pay within the seven days, everything opens again as it was.
2. How fees are charged
- Fees are set in your Order Form, module by module, and are paid in advance for each billing period (monthly, quarterly or yearly, as your Order Form allows).
- Fees are exclusive of GST, which is charged at the applicable rate.
- Access for a billing period begins when we receive the fee for that period in cleared funds.
3. When we refund
Fees already paid are not refundable, except as follows. In each of these cases we refund the unused, prepaid fees on a pro-rata basis:
| Situation | What is refunded | Terms |
|---|
| We end your subscription for our own convenience (with at least 30 days’ notice) | Fees paid for the unexpired part of the current billing period | Clause 18.3 |
| We make a change that materially reduces the core functionality of a module you pay for, and you choose to remove that module | Unused, prepaid fees for that module | Clause 5.2 |
| We withdraw a module because of a third-party intellectual-property claim | Unused, prepaid fees for that module | Clause 20.4 |
| You were charged twice for the same invoice, or charged more than the invoice amount, because of a payment or gateway error | The duplicate or excess amount, in full | — |
Credits that are not paid out in cash
If we agree to remove a module or reduce your user count part-way through a billing period, the pro-rata difference is recorded as a credit in your account wallet and set off against your next invoice, with a GST credit note where required. Wallet credit is not paid out in cash, except in the cases listed in the table above (clause 6.10).
4. Cancelling your subscription
- Stopping renewal. A subscription renews automatically for the same period unless either side gives written notice of non-renewal at least thirty (30) days before the current period ends (clause 18.1).
- Cancelling during a period. You may end your subscription at any time by giving at least thirty (30) days’ written notice. Fees already paid for the current period are not refunded (clause 18.2).
- Removing one module or reducing users. This takes effect from the start of the next billing period, unless we agree an earlier date (clause 6.10).
- Your data. When your subscription ends, your data stays available for export for thirty (30) days. After that it is deleted from our production systems within a further thirty (30) days (clause 10).
To give notice, email helpdesk@delvesolutions.in from your company’s registered email address, with the subject line “Cancellation — [company name]”.
5. How to ask for a refund
- Email helpdesk@delvesolutions.in (copy info@delvesolutions.in) with the subject line “Refund request — [company name]”.
- Include the invoice number, the payment date, the amount, and the payment reference (UTR or gateway payment ID).
- We acknowledge your request within two (2) working days and tell you the outcome within seven (7) working days.
6. How refunds are paid
- An approved refund is started within seven (7) working days of approval.
- It is paid back to the original payment method: the same card, bank account or UPI ID for an online payment, or the bank account the payment came from for a bank transfer.
- Your bank or card issuer usually takes another five to seven (5–7) working days to show the credit.
- Each refund is matched by a GST credit note, as GST law requires.
7. Rewards under Delve Rewards
Points and rewards in Delve Rewards are issued by the pharmaceutical company that runs the programme, not by Delve Solutions. Questions about points, rewards or their dispatch should go to that company. No money for rewards passes through the platform.
8. Contact
Delve Solutions
7-1-64/1/P, Dharam Karam Road, Ameerpet, Hyderabad, Telangana 500016, India
Email: helpdesk@delvesolutions.in (copy info@delvesolutions.in)
Phone: +91 800 855 8064 · WhatsApp: +91 81868 46042